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Chipotle Reviews

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4 Reviews
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About Chipotle

Chipotle Mexican Grill is a well-known fast-casual restaurant chain that offers a variety of Mexican food items. Their menu includes burritos, burrito bowls, tacos, and salads, along with sides such as tortilla chips and guacamole. One of their standout items is the Beef Barbacoa, which is hand-shredded and known for its tenderness. They also offer catering services for groups ranging from 6 to 200 people, with options to build your own burritos and order chips & salsa. Customers can place orders for pick-up or delivery through their website or mobile app, and they also have a rewards program for frequent customers. Chipotle operates more than 2,500 restaurants, primarily in the United States, but also in Canada, the United Kingdom, Germany, and France. They employ over 80,000 people and are recognized for their commitment to serving fresh, high-quality food..

Chipotle Pros & Cons

Here are some pros and cons of Chipotle, both from the perspective of a customer and an employee:

Pros:

  1. Customization: Chipotle's menu allows customers to customize their orders, catering to individual taste preferences and dietary restrictions.
  2. Fresh Ingredients: Chipotle emphasizes the use of fresh, high-quality ingredients, including responsibly sourced meats and organic produce.
  3. Fast and Efficient Service: Known for its fast-casual service model, Chipotle provides a convenient and efficient dining experience.
  4. Transparency: Chipotle promotes transparency in its sourcing and preparation methods.
  5. Loyal Customer Base: Chipotle has developed a loyal customer base, often referred to as having a "cult-like" following.
  6. Employee Benefits: Chipotle offers a solid benefits package to its employees, including free food, bonuses, opportunities for advancement, and more.

Cons:

  1. Food Safety Concerns: Chipotle has faced food safety issues in the past, including outbreaks of E. coli and norovirus.
  2. Limited Menu Diversity: While customization is a strength, Chipotle's menu may be considered limited by those who prefer a broader range of options.
  3. Price Point: Chipotle's pricing can be higher compared to some other fast-food options.
  4. Portion Control: Some customers may feel that the portion sizes at Chipotle are inconsistent.
  5. Competition: The fast-casual market is competitive, with many alternatives offering similar concepts.
  6. Dependency on Consumer Preferences: Chipotle's success is closely tied to consumer preferences for its particular style of Mexican-inspired cuisine.
  7. Workplace Challenges: Employees may face challenges such as being short-staffed at times, physical strain, and occasional stress.

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Chipotle Customer Reviews (4)

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Rafaela Almeida
Rafaela Almeida
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Feb 8, 2023
Laura Sherrill
Laura Sherrill
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Feb 7, 2023
Piper Tisdall
Piper Tisdall
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Feb 6, 2023
Marina Hertz
Marina Hertz
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Feb 5, 2023

Chipotle Customer’s Q&A

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Chipotle Features and Benefits

Chipotle.com offers a range of features and benefits, particularly for its employees.

  1. Cultivate Me Portal: This portal provides the most current and detailed benefits info for both crew and corporate employees.

  2. Wellness Benefits: Chipotle offers wellness benefits, bonuses, educational assistance and more.

  3. Student Loan Retirement Match Program: For the first time, Chipotle is offering a program that allows employees to pay off student debt while saving for retirement. Once an employee becomes eligible for Chipotle's 401 (k) plan match, the company will match up to 4% of an employee's salary through contributions to their 401 (k) if they make eligible student loan payments.

  4. High-Tech Banking: Employees have access to a premium banking experience from Cred.ai featuring a high-tech Visa card that offers security features, faster access to paychecks, and Cred.ai's "Credit Optimizer," which helps build and boost credit scores automatically.

  5. Financial Wellness Management: Chipotle's partnership with SoFi gives employees access to the SoFi at Work Dashboard, a leading financial well-being education platform.

  6. Mental Health Resources: Chipotle's New Employee Assistance Program (EAP), SupportLinc, powered by CuraLinc Healthcare, focuses on mental and emotional well-being. It includes six free sessions with a licensed counselor or mental health coach.

  7. Other Benefits: Chipotle also offers an all-crew bonus program, access to mental health care and medical, dental and vision insurance, English as a second language for employees and their families, tuition reimbursement and debt-free college degrees, 401 (k) with employer match, paid vacation and sick leave, flexible schedules, and free meals.

Chipotle Pricing

Here are some of the latest prices for popular items at Chipotle as of August 2024:

Burritos & Bowls

  • Chicken: $10.70
  • Steak: $12.45
  • Barbacoa: $12.45
  • Carnitas: $11.35
  • Sofritas: $10.70

Tacos

  • Chicken (One Taco): $3.65
  • Steak (One Taco): $4.30
  • Barbacoa (One Taco): $4.30
  • Carnitas (One Taco): $3.85
  • Sofritas (One Taco): $3.65

Quesadillas

  • Chicken: $11.25
  • Steak: $13.00
  • Barbacoa: $13.00
  • Carnitas: $11.90
  • Sofritas: $11.25

Sides & Extras

  • Chips & Guacamole: $5.10
  • Large Chips & Large Guacamole: $8.70
  • Side of Guacamole: $2.95
  • Large Side of Guacamole: $5.90

About chipotle.com Payment Method?

At Chipotle, you can pay with debit cards, credit cards, prepaid cards, cash, Chipotle gift cards, Apple Pay, Samsung Pay, and Google Pay. These options also work on the Chipotle food app. Please note that there have been some reports of payment issues on the website, which could be resolved by disabling ad-blockers or using the Chipotle app instead.

Chipotle FAQs

FAQ

Chipotle Alternatives

Here are the top 10 alternatives to Chipotle:

  1. Qdoba Mexican Eats: A fast-casual Mexican restaurant that competes with Chipotle in the U.S. and Canada.
  2. Moe's Southwest Grill: With more than 725 locations, Moe's has positioned itself as a strong competitor in the US.
  3. Baja Fresh Mexican Grill: Known for its emphasis on fresh ingredients.
  4. Rubio’s Coastal Grill: Offers a unique coastal cuisine.
  5. Taco Bell: A well-known fast-food chain offering Mexican-inspired foods.
  6. Freebirds World Burrito: Known for its large, customizable burritos.
  7. Del Taco: Offers a variety of Mexican and American favorites.
  8. El Pollo Loco: Famous for its Mexican-style grilled chicken.
  9. Taco John's: Known for its original take on classic Mexican fare.
  10. Taco Cabana: Offers a wide range of Tex-Mex food.
FAQ

How To Open A Chipotle Account?

Opening a Chipotle.com account is simple! Here are the steps:

  1. Visit the Chipotle website: Go to Chipotle's official website.
  2. Join Chipotle Rewards: Click on the "Join Now" button to sign up for Chipotle Rewards.
  3. Create an Account: Fill in your personal information, such as your name, email address, and password.
  4. Download the App (Optional): For a better experience, you can download the Chipotle app on your smartphone and sign in with your new account.
FAQ

How to sign up a Chipotle rewards?

Here are the steps to sign up for Chipotle Rewards:

  1. Create an Account: If you don't already have an account, you can create one on the Chipotle website or through the Chipotle mobile ordering app. You can also join Chipotle rewards by following the "Join Now" in the Chipotle mobile ordering app.

  2. Order Food: You can earn rewards by ordering food either in the restaurant or digitally (online for pickup, delivery, or Chipotlane).

  3. Earn Points: For every $1 spent in the restaurant, in the app, or online, you earn 10 points. You can also earn extra points and collect achievement badges.

  4. Redeem Points: You can redeem your points in the Rewards Exchange to unlock rewards – from burritos and guac to donations and apparel.

  5. Enjoy Perks: As a member, you get free guac instantly when you sign up. You also get a special reward on your birthday, early access to new menu items and merch, and insider info.

FAQ

What is the Chipotle Store?

The Chipotle Store refers to a few different things. It can refer to the physical locations of Chipotle Mexican Grill, a popular restaurant chain that serves Mexican food such as tacos and burritos. They also offer catering services for groups. In addition, Chipotle has an online store called Chipotle Goods where they sell merchandise like clothing and accessories. The products are made with real materials and a portion of the profits go towards supporting sustainable farming and apparel practices. Lastly, there's the Chipotle Merch store which sells official performance merchandise and fan-made products. Please note that the specifics of these stores and their offerings may vary..

FAQ

How many locations does Chipotle have in Vietnam?

There is a Chipotle Mexican Grill located at 207 Bùi Viện, Ho Chi Minh City, Vietnam. However, I couldn't find any other Chipotle locations in Vietnam. Please note that this information might be outdated or incomplete. For the most accurate information, I recommend checking Chipotle's official website or contacting them directly.

FAQ

What is the most popular dish at Chipotle?

The Chicken Burrito Bowl appears to be the most popular item on the Chipotle menu. Other popular items include the Steak Burrito and the Chicken Burrito. However, the popularity of dishes can vary based on personal preference and dietary needs. Chipotle offers a variety of dishes including burritos, burrito bowls, salads, and more, each customizable with a range of toppings and fillings. Please note that the popularity of dishes can change over time and may vary by location.

FAQ

Does Chipotle offer vegetarian options?

Yes, Chipotle offers a variety of vegetarian and even vegan options. They have a tofu-based option called Sofritas, which is braised with peppers and spices. You can choose this as a filling for burritos, tacos, or bowls. In addition to Sofritas, you can also fill your meal with a variety of other vegan and vegetarian-friendly ingredients such as rice, beans, fajita veggies, salsas, and guacamole. If you prefer not to have Sofritas, you can add guacamole at no extra charge. Please note that the only non-vegan menu items aside from the meat options are the queso blanco, shredded Monterey Jack cheese, sour cream, and chipotle-honey salad dressing, all of which are vegetarian. So, there are plenty of options for vegetarians and vegans at Chipotle.

FAQ

How many calories are in a burrito bowl from Chipotle?

A Chipotle Burrito Bowl with chicken, brown rice, black beans, fajita vegetables, pico, mild salsa, cheese, and lettuce contains approximately 665 calories. The bowl also contains 23g of total fat, 8g of saturated fat, 155mg of cholesterol, 1845mg of sodium, 68g of carbohydrates, 49.5g of net carbs, 18.5g of fiber, 8.5g of glucose, and 51g of protein. Please note that the number of calories can vary depending on the specific ingredients added to the bowl. For example, a Chipotle chicken bowl, which contains white rice, chicken, and cheese, contains approximately 460 calories.

FAQ

About chipotle.com Popular Products and Services?

Chipotle offers a variety of popular products and services. Their menu includes burritos, burrito bowls, tacos, and salads. They also offer sides such as tortilla chips and guacamole. Some of the most popular items on the Chipotle menu are the Chicken Burrito Bowl, Steak Burrito, and the Chicken Burrito. Other popular items include the Carnitas Burrito, Barbacoa Tacos, and the Steak Quesadilla. In addition to their food items, Chipotle also provides catering services. Customers can order up to 15 meals total with normal menu pricing and personalized meals. The catering service requires 24 hours notice and can cater from 6 to 200 people. The catering options include Build Your Own Burritos by the Box and Chips & Salsa. Customers can order these items online for pick up or delivery. Chipotle also has a rewards program that customers can join to unlock free Chipotle.

FAQ

What is the Chipotle rewards program?

The Chipotle Rewards program is a loyalty program that allows customers to earn points for every dollar spent at Chipotle. For every $1 spent in the restaurant, online, or in the app, members earn 10 points. The program also includes a feature called Extras, which gamifies the rewards system by offering personalized challenges to earn extra points and collect achievement badges. Points can be redeemed in the Rewards Exchange for a variety of items, including free menu items, drinks, and apparel from Chipotle Goods. Members can also redeem their points to support a variety of Chipotle's non-profit partners. The program has helped Chipotle surpass $2 billion in digital sales and boasts 24 million members, making it one of the fastest-growing loyalty programs in the restaurant industry.

FAQ

What is the Chipotle food app?

The Chipotle food app is a mobile application developed by Chipotle Mexican Grill. It's like a tiny Chipotle that lives in your phone, allowing you to order real, delicious food for pickup or delivery. The app has a feature called Chipotle Rewards where members can bank points automatically for in-app orders and redeem these points on Food, Goods, and Giving in the Rewards Exchange. You can also get rewarded faster with extra point offers and early access to new menu items. The app allows you to pick up your order quicker with mobile pickup shelves and Chipotlane, or get your food delivered straight to your door. You can try tasty menu items that you can only get in-app or online, and save your favorite meals and recent orders for faster access in the future. The app also allows for unlimited 'extra', 'light', and 'on-the-side' customizations. If you have a low gift card balance, you can split the payment with another card. The app also shows your sustainability impact with Real Foodprint metrics and allows you to start a Group Order to invite your squad in on the fun. You can save your go-to Chipotle locations and food delivery addresses for convenience. The app is available on Google Play and the App Store..

FAQ

How do I use Apple Pay at Chipotle?

Sure, here's how you can use Apple Pay at Chipotle:

For in-store and drive-thru purchases: 1. Double-tap the side button of your iPhone to access Apple Wallet. 2. Authenticate using a passcode or Face ID. 3. Choose your desired card. 4. Hover your device near the NFC card reader to process the payment.

If you're using your Apple Watch: 1. Double-tap the side button of your watch. 2. Hold it above the NFC card reader until you feel a buzz, signaling payment completion.

If you're ordering through the app but wishing to pay in-store, opt for the 'Pay in store' option during checkout.

To use Apple Pay on the Chipotle app: 1. Install the Chipotle app. 2. Pick your favorite dish and add it to your cart. 3. At payment, select Apple Pay and ensure the right card is chosen. 4. Confirm your purchase and wait for your food.

Remember, Apple Pay is a secure form of payment. Transaction details are encrypted, meaning merchants like Chipotle receive an encoded version, not actual card details. If someone did swipe your phone, they couldn’t misuse Apple Pay without surpassing your phone’s security measures, be it a fingerprint, face scan, pattern, PIN, or password.

FAQ

chipotle.com Return Policy?

Chipotle's Return Policy states that no returns will be accepted at Chipotle restaurant locations. Also, Chipotle merchandise not purchased through the Chipotle Store is not eligible for returns, exchanges, or credits. This includes items received at no cost as a part of a Chipotle promotional giveaway or through a Chipotle-sponsored event. If you have made a purchase at the Chipotle Store and you are not completely satisfied with it, they will arrange for a credit or refund if returned within 15 days of shipment, excluding shipping and handling and gift wrap charges. Return freight expense is the responsibility of the customer. Returned items must be unused, unworn, unwashed, and undamaged. They must be returned in their original packaging and condition. All Chipotle Store returns must be processed through their customer service portal. No returns or exchanges will be accepted without proper authorization from their customer service team.

As for Chipotle's Shipping Policy, their preferred shipping partner is UPS. Their goal is to process and ship your order within 2 - 5 business days of receipt. Their default shipment method is UPS Ground. When shipping UPS Ground, please allow for 5 - 7 business days for your delivery to arrive as transit time depends upon your geographic location within the continental United States. Expedited shipping options are also available at the point of check out for orders that require a faster delivery at an additional charge. Orders selected for next-day shipping that are placed before 1pm ET will ship the same day, those placed after will ship the following day. If you select next day on a Friday, please be advised that your package will not be delivered until Monday. Please note that they do not ship to PO Boxes or APO addresses at this time. They also do not ship internationally at this time. Shipping charges vary depending on the size of your order including its weight and the Zip Code you are shipping to. Estimated shipping charges for the various shipping options they offer are available at the point of checkout to assist you in selecting your preferred shipping method.

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